4 job(s) at Kognitiv

Kognitiv Mississauga
Jan 03, 2019
Full time
TRAVEL INDUSTRY BACKGROUND IS MANDATORY  About the role; Travel Nation  - a subsiduary of Kognitiv - have an exciting opportunity for a dynamic and enthusiastic   Training Manager (Travel Call Centre) , reporting into the Call Centre Director, to join the existing team here at Kognitiv in our Mississauga location. You will be responsible for working closely with the Call Centre Lead Team and subject matter experts to create engaging training material which can be rolled out across the business for our reservations sales and support teams. The role also aligns with the global training teams to ensure consistency in the training, messaging and expectation across our Call Centres. You know what makes a phenomenal sales and service person and provide others the path to becoming one Utilizing the Call Centre’s strategic objectives, you'll deliver impactful training's to align with our vision and how it relates to expanding service growth Consistently looking for ways to improve, you'll analyze data to ensure continual success and improvement of training's you deliver and individuals you influence You know that impactful training doesn’t ever really end. As such, you'll also be an advocate for the sales Team - consisting of call-center employees - assisting them throughout new product launches and organizational updates. You're able to communicate and provide feedback and coaching in a way that inspires and motivates others to succeed. You're as energetic and inspiring as they come - always encouraging others to be the best version of themselves while demonstrating openness to change and commitment to personal/professional growth!   Areas of responsibility will include (but are not limited to); Plan, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops Conduct ongoing refresher sessions Assist in the development of our call quality standard; listening to a schedule of calls Perform Call Control assessments and produce regular schedules call monitoring, while utilizing mandated performance scorecards. Share feedback and coach the team to achieve quality targets that have been agreed Identify performance issues and L&D needs Focus on customer experience in the training as well as educating on industry specific knowledge Promote continuous learning within our Sales Team   Who are you? TRAVEL INDUSTRY BACKGROUND IS MANDATORY This role will require senior or management experience working in the travel industry. In a fast-paced environment, your main responsibility will be ensuring that our sales team are serving our customer calls to the highest standard possible. You will be right in the heart of our contact centre, supporting our highly talented sales and service agents. Your communication skills are second to none and you have the ability and confidence to build a training platform l and call quality standards to match the service levels targets and objectives.   Background in retail travel with minimum 5 years’ experience. Previous position in senior or management role. Experience in coaching, training delivery and an ability to engage the team Ability to create training material from scratch Phenomenal communications skills – both written and spoken Thrive on ensuring new team members are given the best Induction training imaginable Flexibility to engage in all new sales and service initiatives.   To be successful in this role, you are a person who thrives working in an ever-moving work environment, who loves juggling multiple project and topics simultaneously and you enjoy providing support and guidance to the team. We are a fun, innovative organization with 200 employees globally and we are looking for exceptional people to come and join us in the Mississauga location. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch! Please submit your application by 31st Jan 2019   Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided based on qualifications, merit, fit and business need. Please note; Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada.  
Kognitiv Mississauga
Jan 03, 2019
Full time
TRAVEL INDUSTRY BACKGROUND IS MANDATORY  About the role; Travel Nation  - a subsiduary of Kognitiv - have an exciting opportunity for a dynamic and enthusiastic Training Manager (Travel Call Centre) , reporting into the Call Centre Director, to join the existing team here at Kognitiv in our Mississauga location. You will be responsible for working closely with the Call Centre Lead Team and subject matter experts to create engaging training material which can be rolled out across the business for our reservations sales and support teams. The role also aligns with the global training teams to ensure consistency in the training, messaging and expectation across our Call Centres. You know what makes a phenomenal sales and service person and provide others the path to becoming one Utilizing the Call Centre’s strategic objectives, you'll deliver impactful training's to align with our vision and how it relates to expanding service growth Consistently looking for ways to improve, you'll analyze data to ensure continual success and improvement of training's you deliver and individuals you influence You know that impactful training doesn’t ever really end. As such, you'll also be an advocate for the sales Team - consisting of call-center employees - assisting them throughout new product launches and organizational updates. You're able to communicate and provide feedback and coaching in a way that inspires and motivates others to succeed. You're as energetic and inspiring as they come - always encouraging others to be the best version of themselves while demonstrating openness to change and commitment to personal/professional growth!   Areas of responsibility will include (but are not limited to); Plan, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops Conduct ongoing refresher sessions Assist in the development of our call quality standard; listening to a schedule of calls Perform Call Control assessments and produce regular schedules call monitoring, while utilizing mandated performance scorecards. Share feedback and coach the team to achieve quality targets that have been agreed Identify performance issues and L&D needs Focus on customer experience in the training as well as educating on industry specific knowledge Promote continuous learning within our Sales Team   Who are you? TRAVEL INDUSTRY BACKGROUND IS MANDATORY This role will require senior or management experience working in the travel industry. In a fast-paced environment, your main responsibility will be ensuring that our sales team are serving our customer calls to the highest standard possible. You will be right in the heart of our contact centre, supporting our highly talented sales and service agents. Your communication skills are second to none and you have the ability and confidence to build a training platform l and call quality standards to match the service levels targets and objectives.   Background in retail travel with minimum 5 years’ experience. Previous position in senior or management role. Experience in coaching, training delivery and an ability to engage the team Ability to create training material from scratch Phenomenal communications skills – both written and spoken Thrive on ensuring new team members are given the best Induction training imaginable Flexibility to engage in all new sales and service initiatives.   To be successful in this role, you are a person who thrives working in an ever-moving work environment, who loves juggling multiple project and topics simultaneously and you enjoy providing support and guidance to the team. We are a fun, innovative organization with 200 employees globally and we are looking for exceptional people to come and join us in the Mississauga location. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role; get in touch! Please submit your application by 30th  Dec 2018   Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided based on qualifications, merit, fit and business need. Please note; Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada.  
Kognitiv Mississauga
Dec 14, 2018
Full time
About the Role; Travel Nation – a subsidiary of Kognitiv - is looking for  Air Support Agents  to join our growing team. You will be responsible for managing and supporting online bookings as well as air reservations. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service!   Build air itineraries for Canada and US , with pricing options via the company’s proprietary booking platform Manage and support online bookings, multiple queues and inboxes. Work directly with Travel Nation and other designated brand customers and/or their travel advisors. Process ticket requests, confirmations and invoices plus all schedule changes from the airlines ensuring there is no disruption to the client’s itinerary. Maintain up to date knowledge of company’s airline contracts with preferred suppliers to ensure best utilization opportunities. Utilize excellent customer service skills to resolve any issues that surface with customers air travel arrangements.   Who are you? MUST HAVE GDS EXPERIENCE TO APPLY Strong ability to multi-task in a fast-paced environment Excellent interpersonal and communication skills (both written and verbal) Exceptional customer service skills Ability to manage conflicting priorities to ensure customer satisfaction levels are achieved Strong GDS skills, specifically Travelport / Apollo Ability to handle re-issuing BSP and ARC documents through Apollo Ability to work independently as well as part of a team from Mississauga location 2-3 years of Travel Industry experience or travel education equivalent TICO Certified     Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada
Kognitiv Mississauga
Dec 14, 2018
Full time
Travel Nation - a subsidiary of Kognitiv - is looking for  Travel Sales Agents  to join our growing team. You will be responsible for planning and selling travel services to potential customers as well as actioning and executing all necessary requirements to fulfill travel arrangement requests for the client. Our offices are located in Mississauga and you will be sitting with our highly talented and passionate team, ensuring that our customers receive first-class service! What we Do; We are pioneering a new era of collaborative commerce - enabling brands to engage deeply and securely with their customer base in revolutionary ways. We have designed a next-generation marketplace where companies can directly trade their products and services to one another’s audiences. About the Role;  Plan, counsel and sell travel services to potential customers Proficient in booking transportation, flights, hotel accommodations, car rentals, tours, and excursions through various supplier channels. Working proficiency in multi system environment. Consult published and computer-based resources for information on departure and arrival times, fares, and hotel ratings and accommodations Sell a full range of preferred supplier products in order to meet and exceed targets Invoice and document client files accurately Action, and execute all necessary requirements to fulfill travel arrangement requests for the client Well versed in travel product, services and suppliers for the Canadian Market Assist in the resolution of client complaints Other duties as assigned Who are you?  TICO CERTIFICATION Strong sales and service skills Excellent communication skills (both verbal and written) Strong ability to multi-task in a fast-paced environment Ability to manage conflicting priorities to ensure customer satisfaction levels Ability to work independently and as part of a team in Mississauga location Able to work rotating shifts to cover full hours of operation (including weekends) 2-3 years of Travel Industry experience is an asset Bilingual, other language speaking is an asset   Please note;  Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in Canada