Rss http://www.hottraveljobs.com test description en-us Thu, 23 May 2013 09:57:38 GMT Thu, 23 May 2013 09:57:38 GMT http://www.hottraveljobs.com/rss/ Weblog Editor 2.0 editor@example.com webmaster@example.com <![CDATA[Travel Counselor - Boston]]> http://www.hottraveljobs.com/display-job/41173/Travel-Counselor----Boston.html Personnel Travel Consultants and Temps have been staffing the travel industry for over 23 years. We are preferred supplier for many Travel Management Companies (TMC), CTD's (Certified Travel Departments) Meeting and Incentive Companies.
 
Personnel Travel Temps has a great opportunity for an experienced corporate agent, very nice office on-site for the Corporation, located in Downtown Boston.  Candidate should have excellent communication skills both written and verbal. Candidate MUST be current on Sabre GDS.  Candidate should know all phases of corporate travel International & Domestic.
This is a Permanent – Full Time Position
 THIS IS NOT A VIRTUAL POSITION]]> Wed, 22 May 2013 16:41:39 GMT http://www.hottraveljobs.com/display-job/41173/Travel-Counselor----Boston.html <![CDATA[Personal Travel Consultant]]> http://www.hottraveljobs.com/display-job/41212/Personal-Travel-Consultant.html Going Places Travel is currently seeking an experienced Personal Travel Consultant to join their team in Ft. Lauderdale, FL.
 
If your passion is travel and you love to sell, Going Places Travel has the job for you.
 
We are looking for an experienced travel professional with exceptional sales and customer service skills.  Join the top South Florida Virtuoso Agency in Travel, Cruise, and Tour.
 
About Us:
We are conveniently located in Dania Beach with easy access from I95.  No relocation available. Going Places Travel is a proud member of Virtuoso. 
 
Job Description
Our clients are experienced travelers and expect exceptional service - exceeding their expectation is a must. Our focus is on premium and luxury travel offering a complete range of travel products and services. The ideal candidate must be self-motivated and committed to excellent customer service.

Compensation and Benefits:
 
  • Compensation is commensurate with experience
  • Benefits package includes:
    • Free health and dental coverage for associate
    • Three weeks paid vacation, and four after fifth anniversary
    • Paid sick leave up to six days per calendar year and eight holidays
    • IATAN card
    • Free basic life insurance
    • FAM trips
    • Free Short and Long Term Disability
 
 
To Apply:
 Please submit your resume to hr@going-places.tv
 
Equal Opportunity Employer
 
 ]]> Wed, 22 May 2013 16:05:54 GMT http://www.hottraveljobs.com/display-job/41212/Personal-Travel-Consultant.html <![CDATA[Travel - GDS Techology Business Analyst]]> http://www.hottraveljobs.com/display-job/41077/Travel---GDS-Techology-Business-Analyst.html
Personnel Travel Consultants and Temps have been staffing the travel industry for over 23 years. We are a preferred company for many TMC, CTD's throughout the US. Our premier NY based client has an opening for GDS Integration Customization Manager
- The position is for a technical business analyst with strong GDS XML API experience.  The role will be to define, build, and deploy "direct connect" APIs between the client online web site and various GDS' on the back ends, using XML API standards published by each GDS (and not necessarily the OTA industry standards).  This individual must be able to translate the business needs into technical requirements, the technical requirements into technical specs, and then be able to develop the API's using XML, while subscribing to the GDS published standards 
 
- This candidate must have structured data experience with one or more of the GDS'; Amadeus, Worldspan, Apollo, and Galileo
 
 
 
This position will bridge between Operations and Technology Operations  he/she  should understand technology and project management as well as be trained on scrum. He/She must know XML and APIs etc..
 GDS business analyst with a high level of technical ability.

Salary is Negociable.
CURRENT TRAVEL INDUSTRY EXPEREINCE IS A MUST!!
 
 
 
]]> Wed, 22 May 2013 15:23:27 GMT http://www.hottraveljobs.com/display-job/41077/Travel---GDS-Techology-Business-Analyst.html <![CDATA[Travel - Senior Director Customer Service, Quality & Compliance]]> http://www.hottraveljobs.com/display-job/41177/Travel---Senior-Director-Customer-Service,-Quality-&-Compliance.html Personnel Travel Consultants and Temps have been staffing the travel industry for over 23 years. We are a preferred company for many TMC, CTD's throughout the US. Our premier NY based client has an opening for a Senior Director Customer Service, Quality and Compliance.
 
  1. Create entire call monitoring process
  2. Hire and train monitoring agents in all locations (including trainers and team leaders)
  3. Create clearly defined processes, schedules and reporting manual for all call monitoring activities on all levels (trainer, team leaders, managers, directors)
  4. Hire and train chat monitoring team
  5. Create chat monitoring processes, schedules and reporting manual
  6. Identify and integrate chat monitoring tool
  7. Manage all BBB, DOT, AG and other equivalent subject matters
  8. Build, train and manage SOD (Supervisor on Duty) teams
  9. Build, train and manage Escalations (LAS and DEL) train
  10. Third call process
  11. Create company and government compliance policies and processes and continuously train employees ( in close cooperation with HR)
  12. Create and implement compliance score ratings
  13. Create process with feedback to and retraining of agents for all locations (NYC, LAS, YYZ, DEL)
  14. Maintain current levels with all governmental compliance issues for all locations (currently US, Canada, UK)
  15. Enforce all compliance violations in all locations
  16. Work closely with technology for process automation on websites and for contact center to reduce errors and mistakes
  17. Create C-Sat scores for post call surveys, voice of customer surveys (goals= 85%+)
  18. Create and continuously enhance training manuals
  19. Convert call monitoring feedback into processes enhancements and online features to improve customer service levels
  20. Company compliance, First Call Resolution (FCR), Warm Transfers and others
  21. Root Cause Analysis (RCA) for BBB, AG, DOT, Blogs and others and work closely with technology to make automation and process improvements
  22. Closely collaborate with Technology and Operations for the completion of the Operations Booking Engine (OBE) project and implementation
 
 CURRENT TRAVEL INDUSTRY EXPEREINCE IS A MUST!!
 ]]> Wed, 22 May 2013 15:20:50 GMT http://www.hottraveljobs.com/display-job/41177/Travel---Senior-Director-Customer-Service,-Quality-&-Compliance.html