<![CDATA[Latest Listings]]> en-us Wed, 22 May 2013 08:15:48 GMT Wed, 22 May 2013 08:15:48 GMT Weblog Editor 2.0 editor@example.com webmaster@example.com <![CDATA[Group Travel - Operations Agent]]> http://www.hottraveljobs.com/display-job/41205/Group-Travel---Operations-Agent.html

The role of the Groups Operations Agent is to manage elements related to group travel including but not limited to air confirmations, hotel confirmations, ground arrangements, and sightseeing for private/exclusive group travel after a purchase commitment has been obtained by a Sales Agent.  The Groups Operations Agent is also responsible insuring that appropriate and timely payment, documentation and accounting is provided.

KEY RESPONSIBILITIES

 

  • Identify and recommend appropriate air and ground transportation, accommodations, tours, services and activities.
  • Coordinate European travel arrangements with our local European operator, Travel Services Europe.
  • Coordinate non- European travel arrangements directly with local tour operators.
  • Work with our internal departments to ensure the highest quality services are provided to each group.
  • Oversee and carefully document all administrative aspects of group bookings: group correspondence, itinerary preparation and revision/changes, special requests, deposit and final payment arrangements, visa requirements (if needed), etc.
  • Prepare, assemble and send documents to group members and vendors.Serve as US contact for group while it is traveling.
  • Conduct post-travel satisfaction follow-up calls.

 

WORKING CONDITIONS:

Duties and responsibilities are generally performed in an office environment. Environmental conditions generally include ambient inside temperature, ambient inside lighting and ambient inside low noise levels.  Mobility demands generally include frequent sitting and occasional standing.  Sensory demands generally include keyboarding, computer terminal and telephone operation.

]]> Tue, 21 May 2013 00:00:00 GMT <![CDATA[Reservations Sales Agent]]> http://www.hottraveljobs.com/display-job/40976/Reservations-Sales-Agent.html

Europe Express in Bothell, WA has an opening for a Reservations Sales Agent. Europe Express is a registered service mark of EEFC, Inc., a Delaware, U.S.A. corporation and a member of the TUI Travel® Group of companies, one of the world’s largest and most successful travel and tourism organizations.  We are one of the most respected wholesale tour operators in the United States providing top notch service to travel agents and consumers with individual and group travel vacation packages to Europe.

 

We are seeking a high-caliber sales professional.  The purpose of the Reservations Sales Agent is to drive quality sales volume in line with the Europe Express business objectives.  Job duties include answering incoming calls and completing travel arrangements for clients in a timely and accurate manner utilizing Europe Express products and incorporating company policies and procedures. Agent must remain current on airline contracts, rules and regulations as well as travel insurance policy details and guidelines.  Actively participate in team meetings and ongoing training sessions to keep abreast of new product, destinations, procedures and policies.

]]> Tue, 21 May 2013 00:00:00 GMT <![CDATA[Travel Counselor]]> http://www.hottraveljobs.com/display-job/41203/Travel-Counselor.html

Summary

Using three to five sentences please summarize the general function or overall purpose of this position.
The WorldMark by Wyndham (WbW) Customer Service Supervisor is responsible for heading, guiding and developing a team of approximately 3+ Travel Quality Control/Ticketing Agents specializing in Travel Quality Control/Ticketing disciplines. The supervisor will act as subject matter expert answering travel related questions for the department, handling non-routine and/or escalated customer service problems.  They will oversee training of new agents and ongoing education for current agents, including preparing and updating training materials. They will also assist with WbW Travel marketing efforts.
 

Essential Job Functions

 
 Responsibility                                                                                

   Program and Product Administration - 70%

·         Ensure agents properly use and communicate details of WorldMark by Wyndham Travel and WorldMark  products and programs
·         Act as subject matter expert answering travel product related questions for Agents
·         Resolve non-routine and/or escalated customer service problems
·         Take supervisor calls from owners  and vendors and handle until resolved
·         Coordinate with other departments to gain information/resolution to owner situations.
·         Apollo/Focalpoint coordinator, handling day-to-day computer issues.
·         Provide assistance to other departments (RPM, Training, Human Resources, etc.) as required
·         Provide frontline technical assistance (passwords, computer/phone problems) to agents
·         Supervise ordering of department supplies and ARC ticket stock
·         Assist in WbW Travel marketing efforts


Employee Development and Team Management 20%


·         Act as subject matter expert answering travel product related questions for Agents
·         Oversee training of new agents and ongoing education for current agents, including preparing and updating training materials
·         Monitor Agents as appropriate and provide feedback, which encourages development
·         Coach agents on handling customer service issues.
·         Work one-on-one with new and current agents to improve their Apollo skills.
·         Understand, utilize and enforce department and company policy, procedures and standards
·         Document performance conversations and take appropriate corrective action.
·         Back-up the ticketing agents and the documentation agent
·         Effectively communicate, at the team and individual levels
·         Maintain an environment where excellence is rewarded, personal development encouraged
·         Serve as a performance coach and mentor for Agents
·          Ensure Agents understand and apply information presented during formal training sessions
·         Prepare and conduct coaching sessions for enhanced performance
·         Reward and recognize individual and team performance
·         Prepare and conduct annual performance reviews
·         Maintain high employee satisfaction levels

Personal Learning and Self-Improvement - 5%

·         Assume full accountability for learning of new skills, techniques, programs, etc
·         Create and execute a development plan in concert with immediate Manager
·         Participate fully in coaching sessions and partner with immediate supervisor and others in development process
 
Responsibility        
                                                                                  
1. Assist in the selection of Agents by conducting interviews
2. Conduct tours of members who visit the contact center
 
 
Travel Requirements
 Very minimal travel required.
]]> Tue, 21 May 2013 00:00:00 GMT <![CDATA[Implementation Manager]]> http://www.hottraveljobs.com/display-job/41201/Implementation-Manager.html Gant Travel is growing by hundreds of new accounts each year, and we're now in need of an additional Implementation Manager, to start as soon as possible.

Our Implementation Managers start at the end of the sales process, shepherding our new clients through all the necessary setup steps that must be completed before booking can begin, and then handing off the relationship to Account Management and Operations. 

Implementations is a part of our Technical Team working closely with our systems, with other Technical specialists, and with our Online Support Specialists.

This position can be at-home, or in our office in Itasca, IL or Bloomington, IN.

SALARY RANGE - $40k to $50k.
Full benefits.]]> Tue, 21 May 2013 00:00:00 GMT