Corporate Travel - Training Manager

  • Personnel Travel Consultants
  • Dallas, TX
  • Aug 01, 2018
Full time Sabre Specialist Technical Support Technology Trainer Manager Travel Technology Travel Industry

Job Description

Responsible for improving the productivity and efficiency of the Company’s employees. Support the department and organization goals such as improving employee retention, engagement and on-boarding new employees.

The manager will work closely with the director, peers, the operations supervisor, and others 

  • Troubleshoot, implement, and present training and development programs for all operations employees.
  • Work with other departments to identify and drive training initiatives.
  • Conduct post-training follow-up to assess efficacy of training and modify as needed.
  • Present effective training programs using a variety of delivery methods, including but not limited to, in-person, telephone, webinar, video and other contemporary methods.
  • Work with Operations Supervisors and Managers to enhance employee capability and effectiveness.
  • Enhance a high-performance workplace culture.

 

Job Duties and Responsibilities: 

  • Develops and designs training programs and events consistent with company business objectives, strategy, and vision.
  • Continuously evaluate and develop comprehensive and cohesive curricula for employee orientation.
  • Develops and implements train-the-trainer programs as needed per initiative.
  • Develop end-user, instructional job aides.
  • Deliver phone, Web-based and instructor-led training
  • Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.
  • Provide troubleshooting and issues resolution in addition to escalation management for both internal and external customers.
  • Analyze incoming GDS (Sabre) updates, and determine, in conjunction with Operations Technology their impact to workflow and take appropriate action. 
  • Initiate, assist or facilitate any Central Operations Group initiatives, i.e. SABRE Red apps, mid-office tools, etc.  
  • Flexibility to work some nights and weekends

Qualifications: 

  • At least 5 years of experience in the listed job duties
  • Previous experience in training development and delivery
  • Must be able to travel up to 50% of the time (less if based in Dallas)
  • Superior presentation, interpersonal skills
  • Project driven and able to manage multiple projects and deadlines.
  • Meticulous oral and written communication skills
  • Excellent Sabre GDS skills
  • Ability to deliver phone, web-based and in person training
  • Working knowledge of mid-office quality assurance and back office MIS and accounting systems, along with other 3rd party software such as Booking Builder, Sureware (on line profiles), etc.
  • Flexible and adaptable to rapidly changing business priorities
  • Must have above average Microsoft Word and PowerPoint skills
  • Hard skill (technical) and soft skill (customer service) required
  • Effective project management skills 

 

  • Computer based learning tools experience
  • Training certifications highly desirable
  • Excel knowledge a plus.
  • Knowledge of POS tolls
  • Knowledge of other travel products – Auto-ticketing, on-line profile management, 3rd party travel software, etc.
  • Familiarity with a support desk function and/or an automated set-up
  • Experience with On-line booking tools a plus
  • Knowledge of implementation processes for SABRE products
  • Working knowledge of SABRE scripts and SABRE Red apps
  • Ability to work independently or collaboratively developing action plans and implementing goals and objectives
  • Good follow-through on goals, plans, and projects.
  • Strong customer service focus
  • Capability of working in a team environment as a role model, supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility.
  • Must be able to work under the stress of and meet deadlines
  • Must be able to concentrate and perform accurately while meeting applicable productivity measures
  • Must be able to change productively and to handle other tasks as assigned

 

  • Develop recurrent training syllabus based on daily questions and new company or industry initiatives.
  • Initiate, assist or facilitate any COG initiatives, i.e. Booking Builder rollout, SABRE profile migration, nSRW migration.
  • Flexibility and willingness to work on special projects as required

 

GDS Required

Sabre, SabreRED

Email

gayle@ptcptt.com

Minimum Travel Experience Required

5-10

Manage Others?

Yes