Travel - Strategic Account Manager

  • Personnel Travel Consultants
  • Norfolk, VA, USA
  • May 23, 2018
Full time Account Management Client Relations Relationship Management Client Relationship Services Client Support Manager Travel Technology Travel Industry

Job Description

The Strategic Account Manager will serve as a Trusted Advisor to a portfolio of key accounts.  The Strategic Account Manager will drive highly customized solutions and offerings to add greater value to their client base. They will focus on revenue generation by up selling solutions to fill a client need.  In addition, they will position themselves within the client by developing multiple relationships to stay abreast of threats and opportunities for The Company.  

  • Strategize ways to broaden the Company’s business relationships and drive client loyalty in a partnership culture
  • Represent the Company brand through interactions with all key internal and external stakeholders. Represent department during new sales process on selected key prospects
  • Ability to have tough and honest conversations with external and internal stakeholders
  • Proactively looks for objections and becomes the conduit to find solutions
  • Know your client better than your client contact
  • Create a “win-win” team approach to solve client issues
  • Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client need
  • Interprets contracts and provides guidance to internal stakeholders to meet client SLA’s while staying in scope of deliverables
  • Proven negotiation skills that delivers value to the client while achieving or exceeding The Company’s corporate goals
  • Creates annual business plans with customers that are measurable and tracks progress to goals
  • Develop and maintains professional working relationship with managers and staff to ensure maximum cooperation and achievement of service standards. Meet on a regularly scheduled basis to ensure all stakeholders stay connected to customer
  • Promote the team approach to meeting client needs and/or providing service correction
  • Position the Company brand with industry suppliers and develop strong relationships for the benefit of the client and The Company
  • Work across department lines and represent client while understanding the internal constraints of priorities in other areas
  • Travel Account Management experience
  • Strong understanding of financial travel program drivers
  • Strong written and verbal communication skills
  • Ability to travel 30% of time


Minimum Travel Experience Required