Guest Service Representative

  • Norwegian Cruise Line
  • Mesa, AZ, United States
  • Oct 05, 2016
Full time Call Center Cruise Reps New To Travel Sales

Job Description

Work where you vacation! Become a Norwegian Cruise Line Guest Service Representative!

Our Guest Service Representatives are responsible for delivering concierge level service by establishing quality customer relationships, researching and resolving reservation inquiries including questions regarding bookings, travel documents, ports of call and processing changes and cancellations.

Never cruised before? No problem!  Our extensive 4 week paid training will provide you with everything you need to be successful.  All you need to bring is your exemplary customer service and communication skills, a strong willingness to learn our proven method of selling, strong computer (MS office) skills and your enthusiasm.  Previous call center experience, sales experience or cruise experience is helpful but not required. 

And, there’s more! We provide an excellent benefit package after 90 days, including Medical, Dental, Vision plans, basic and supplemental life insurance, 401K with company match and a Cruise Discount Program for the employee and their friends and family.    

If this interests you, apply today! Please go to our website and select corporate employment. 

This position is located in our Mesa, Arizona call center.  We are only able to consider local candiates

We’re looking forward to welcoming you aboard!

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Salary Range

Hourly salary of 12.50 per hour plus a generous incentive payout. Average agents earn approx 35,000 per year

Salary Frequency


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