Full Service Travel Office Manager

  • Personnel Travel Consultants
  • Dublin, OH, USA
  • Oct 13, 2016
Full time Office Supervisor Manager

Job Description

Personnel Travel Consultants and Temps have been staffing the travel industry for over 25  years. Our Dublin OH  based client has an opening for an Experienced Full Service Travel Office Manager
This position requires someone who is polished, bright, articulate, organized, with great customer service skills.

Position: Accountable for the tactical operations and functions related to the development of agents, profitability of the leisure business, client retention.

  • Responsible for Leisure Division P&L
  • Proficient  understanding of building operational and process excellence in a complex environment
  • Manage and motivate agent staff to defined goals
  • Manage schedule and staffing
  • Manage call monitoring and agent coaching
  • Filter leads and assign to appropriate Vacation team travel consultants
  • Assist travel consultants & Concierge desk with planning and follow up for leads as needed
  • Fulfill travel requests as needed
  • Manage and document staff performance, including annual performance reviews
  • Participate in ongoing activities to improve staff performance
  • Follow up on customer issues


Job Requirements:

  • Strong leadership capabilities
  • Strong sense of entrepreneurship and business building 
  • 8+ years of high end leisure travel operations best practices and leadership experience
  • Proficient in Amadeus Preferred but will cross train.
  • Strong computer skills, including Microsoft and Internet
  • Ability to communicate and motivate using strong written and verbal communication skills
  • Ability to set and meet goals and objectives 
  • Ability to multitask in a fast-paced environment with targets and deadlines
  • Excellent organizational and customer service skills
  • Driven and achievement oriented 
  • Ability to break down large project goals into executables and deliver against deadlines
  • Attention to detail 

GDS Required


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