Corporate Travel Counselor

  • World Travel, Inc.
  • Baltimore, MD, USA
  • Sep 19, 2016
Full time Corporate On Site

Job Description

Position Summary:
World Travel Inc., a Top 10 US corporate travel management company with global reach, is seeking talented corporate travel specialists to join our team.  Due to our continued success, we are now looking for candidates in the Baltimore metropolitan area. Our  Corporate Travel Counselors’  primary duty is to make timely, professional, accurate, cost-effective travel arrangements for a variety of client constituents  Supporting our travel counselors is a broad team of seasoned operations professionals, along with market-leading enabling technologies.
Position Responsibilities
World Travel Inc. has current position openings at an onsite location for a prestigious university and research facility in the Baltimore metropolitan area. Position responsibilities include:
  • Arrange complex domestic and international travel for corporate client(s), including air, car rental, hotel, other ground transportation, transfers, etc.
  • Advise client of international travel requirements and concerns (passport, visa, inoculations, etc.)
  • Ensure thorough understanding of client travel policy, guidelines, authorization requirements, procedures, etc.
  • Maintain a strong, productive relationship with the client
  • Maintain a strong, productive relationship with relevant travel suppliers
  • Counsel client on traveler safety considerations, government travel regulations, preferred supplier support, savings opportunities,  and logistical routings and options
  • Research and resolve en-route traveler service concerns as soon as possible
  • Continually provide excellent customer service
  • Perform other duties as assigned

Job Requirements:

In addition to position responsibilities outlined above, a Corporate Travel Counselor  is required to:
  • Participate fully as a team member to assist as needed in completing all functions relating to servicing customers
  • Research and provide solutions to travel-related problems clients experience
  • Keep fully informed about all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately apply this information when making travel arrangements
  • Follow World Travel, Inc. procedures, guidelines, and standards in areas of customer service, building Passenger Name Records (PNRs) and profiles, ticketing, utilization of management information systems, productivity, attendance, and accuracy of work
  • During emergency situations and/or poor weather conditions, ensure coverage of client needs
  • Keep informed on all US Federal travel regulations and requirements pertaining to US government contractors, including FAR and Fly America
  • Maintain a high level of competency in operating the global distribution system (GDS)
  • Attend staff and training meetings (virtual or in-person)  for ongoing updates in the travel industry, office procedures and company updates
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
  • Maintain a favorable working relationship with company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
  • Meet and maintain performance standards defined for Corporate Travel Consultants
  • Demonstrate strong customer service orientation (internal and external); diplomacy and tact required in contact with clients, vendors, and co-workers; courteous, professional phone manner
  • Exercise good judgment
High School or equivalent education is required; completion of accredited travel school program and some college is preferred.  3 -5 years’ experience as a travel agent is required; 3-5 years’ experience in corporate travel environment preferred.  Proficiency in MS Office preferred particularly Outlook, Word and Excel.  Familiarity with corporate online booking tools is preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals are required to sit for extended periods of time, e.g., an 8-hour shift with appropriate break periods.  Individuals must be seated at a desk with a dual-monitor computer and telephone.  Individuals are required to answer the telephone and type on the computer’s keyboard.  Headsets for the telephone are available.  Individuals are required to reach above shoulder height, below the waist, and lift items as required to file documents or store materials in a drawer or overhead bin throughout the day.

GDS Required


Online Booking Tools