Navigator Aviation and Tourism Management Inc Fort Lauderdale, Florida, United States
Nov 10, 2016Full time
Job description - Passenger Coordinators - Norwegian Airlines - Fort Lauderdale • Responsible for coordinating passenger irregularities, secure information internally and externally • Assist OCC Duty Manager with irregularities • Make sure passengers are informed at all times during irregularities • Make decisions regarding handling of passengers when we experience irregularities • Make sure all passengers are taken care of • Be point of contact for OCC, handling agents at airports, coordinators, others • Responsible to follow up manuals, and to make sure these are always correctly updated • Updated Todays Traffic on web • Log daily traffic and incidents • Assist on training and contribute to developing knowledge regarding irregularities internally and externally • Collect information regarding reasons to irregularities • Serve customers via Social Media • When required, participate in various projects • Stay updated on current legislations regarding passenger handling • Assist other departments connected to the Contact Center with various communications and updates. Qualifications Experienced in working with handling passenger irregularities • Flexibility • Ability and desire to develop professionally • Very good English skills, both oral and written - other languages an advantage • Eager and willing to take on any challenge! • Must have working experience with Airport/Airline operations • Amadeus skills (other GDS knowledge such as Sabre also beneficial) Personal qualities Good system skills • Ability to cooperate • Good communication & Multi tasking skills. • Knowledge about products, rules and regulations within Norwegian - (full training with be given) • Good organizational skills • Solution orientated • Willingness and ability to perform all kinds of tasks assigned • Ability to work independently and in a team Full training will be given at our Fort Lauderdale office, there are several positions available with a start date in January of 2017. All candidates will be required to work on a roster basis, 40hours per week and will include day & late evening shifts. Only candidates with the necessary skillset should apply and will be replied to for an interview.