Navigator Aviation and Tourism Management Inc

1 job(s) at Navigator Aviation and Tourism Management Inc

Navigator Aviation and Tourism Management Inc Fort Lauderdale, Florida, United States
Nov 10, 2016
Full time
Job description - Passenger Coordinators - Norwegian Airlines - Fort Lauderdale • Responsible for coordinating passenger irregularities, secure information internally and externally  • Assist OCC Duty Manager with irregularities  • Make sure passengers are informed at all times during irregularities  • Make decisions regarding handling of passengers when we experience irregularities  • Make sure all passengers are taken care of  • Be point of contact for OCC, handling agents at airports, coordinators, others  • Responsible to follow up manuals, and to make sure these are always correctly updated  • Updated Todays Traffic on web  • Log daily traffic and incidents  • Assist on training and contribute to developing knowledge regarding irregularities internally and externally  • Collect information regarding reasons to irregularities  • Serve customers via Social Media  • When required, participate in various projects  • Stay updated on current legislations regarding passenger handling  • Assist other departments connected to the Contact Center with various communications and updates. Qualifications Experienced in working with handling passenger irregularities  • Flexibility  • Ability and desire to develop professionally  • Very good English skills, both oral and written  - other languages an advantage • Eager and willing to take on any challenge!  • Must have working experience with Airport/Airline operations  • Amadeus skills (other GDS knowledge such as Sabre also beneficial) Personal qualities Good system skills  • Ability to cooperate  • Good communication  & Multi tasking skills. • Knowledge about products, rules and regulations within Norwegian  - (full training with be given) • Good organizational skills  • Solution orientated  • Willingness and ability to perform all kinds of tasks assigned • Ability to work independently and in a team  Full training will be given at our Fort Lauderdale office, there are several positions available with a start date in January of 2017. All candidates will be required to work on a roster basis, 40hours per week and will include day & late evening shifts. Only candidates with the necessary skillset should apply and will be replied to for an interview.