Central Holidays

1 job(s) at Central Holidays

Central Holidays Moonachie, NJ, United States
Jan 09, 2018
Full time
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests  Responsibilities Determines requirements by working with customers.  Answers inquiries by clarifying desired information; researching, locating, and providing information.  Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.  Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.  Keeps equipment operational by following established procedures; reporting malfunctions.   Updates job knowledge by participating in educational opportunities.  Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Requirements Experience in the travel industry is required, especially travel to Europe with focus on Mediterranean Knowledge using Sabre  Able to work under pressure  Minimum 3 years experience in a call center environment  Customer Focus Customer Service  Data Entry Skills  Listening  Phone Skills  Verbal Communication  Building Relationships  People Skills  Interpersonal Savvy  Problem Solving Multi-tasking Bilingual a plus