1 job(s) at Viking Cruises
Boston, Massachusetts, United States
Air Planning Advisor
Our Growing Air Department seeks an Air Planning Advisor with current travel industry experience in our high volume Call Center. The Air Planning Advisors role is to assist consumers and Travel Agents who wish to customize their airline reservations. The successful candidate will receive six weeks paid training before transitioning to the Air Team. If you enjoy a challenging career in a fast paced environment and are Customer Service focused we look forward to welcoming you aboard!
Handle inbound and outbound calls from reservations/consumer/travel agents
Secures air booking per request and contacted rates, accurately books/prices all contract type
Communicates Viking Cruises policies and procedures
Quote and collect additional fees
Re-check stored fares in bookings and add as needed
Review airline schedule changes, and advise guest as necessary.
Ensure updates to bookings are made accurately and timely
Process air cancellations and other related services promptly
Availability to work variable shifts, including weekends (pre-scheduled)
Experience and Knowledge:
Travel industry experience
Sabre or Apollo GDS system experience
Knowledge of international fare construction and airline routing principles
High school diploma required. Bachelor degree a plus
Strong customer service Skills
Excellent Verbal and written communication skills
Great Medical/Dental/eye Benefits
401k with company annual match
Paid Vacation time
Travel and cruise rewards!
Discounted theatre tickets, theme parks and movie tickets and more
About Viking Cruises:
Viking Cruises offers destination-centric river and ocean cruising designed for experienced travelers with an interest in geography, culture and history. Featuring onboard cultural enrichment and included shore excursions, Viking's journeys are competitively priced for genuine value. As the world's leading river cruise line, since its 1997 inception the company has grown to a fleet of 65+ river vessels (in 2016) offering scenic cruising along the rivers of Europe, Russia, Ukraine, Egypt, China and Southeast Asia. "Best River Cruise Line for Travel Agent Support" in the 2015 TravelAge West's WAVE Awards. Named Cruise Critic's "Best New Ocean Ship" of 2015, the sophisticated state-of-the-art Viking Star hosts 930 guests on itineraries in Scandinavia and the Baltic; the Western and Eastern Mediterranean; and the Caribbean and North America. The company's second ocean ship, Viking Sea, launched in April 2016, and a third ship, Viking Sky, is under construction to sail in 2017. Viking was named the #1 Ocean Cruise Line by TRAVEL + LEISURE readers in the World's Best Awards 2016!
This position is located in Boston, MA. Only local applicants will be considered
Viking Cruises is an Equal Opportunity Employer