Gant Travel

4 job(s) at Gant Travel

Gant Travel Winnipeg, MB, Canada
Dec 15, 2016
Full time
CORPORATE TRAVEL AGENT / SUPERHERO NEEDED (Cape and tights optional) We’re looking for a few great agents who embrace technology and aren’t afraid of online bookings.  We love online bookings!  We process more online every year - but when the weather is rotten and time is running short, every traveler needs a good travel agent.  That’s why we’re still hiring agents, and growing 20% each year.   Nearly all our agents work from home, and you will too.  Our technology allows you to work from home while still being connected to your supervisor, your co-workers, and *hundreds* of client accounts, and we’re getting better all the time at making big things feel small and personal.    Sometimes it’s still a bumpy ride, but we’re constantly innovating.  We’re building tomorrow’s agency out of the best agents and technology.  You should be a part of it.   Send us your cover letter and resume, and let’s find out how you can make us even better.   Mission Statement Coordinate the most cost-efficient travel arrangements for team clients, using independent judgment and discretion.  Promote and maintain the highest level of customer service in the industry.   Key Responsibilities ·       Efficiently arrange airline, hotel, car, rail, and ground transportation for both domestic and international reservations through multi-channel platform ·       Assure traveler receives proper travel related services in accordance with company travel policy ·       Assist and educate travelers of passport and visa requirements ·       Diplomatically resolve travel-related issues   Skills & Knowledge ·       Excellent oral and written communication skills, problem solving and interpersonal skills ·       Ability to work with and communicate successfully with a variety of personalities ·       Requires great attention to detail and organizational skills ·       Ability to multi-task and follow-through in an efficient, timely manner ·       Commitment to customer service and satisfaction ·       Self-motivator, who achieves results autonomously or via teamwork ·        Solid knowledge of domestic and international geography ·       Proficiency in Apollo preferred ·       Basic knowledge of Microsoft office suite Tasks (not all inclusive): ·       Research lowest available airline fares ·       Arrange scheduling and ticketing of domestic and international reservations ·       Book hotel and rental car reservations ·       Book rail transportation ·       Organize ground transportation ·       Assist with passports, visas and travel advisories ·       Process new reservations/exchanges/refunds/voids/cancellations ·       Manage queues ·       Monitor status of unused non-refundable tickets ·       Update travel profiles accordingly ·       Handle travel-related discrepancies as needed ·       Assist and provide frequent flyer programs and upgrades for travelers ·       Responsible for keeping current with industry trends, changes, etc. ·       Participate in Team Conference Calls as determined ·       Participate in All Gant Agent Meetings ·       Support Emergency Protocol process to include After Hours queue activity
Gant Travel Calgary, AB, Canada
Dec 15, 2016
Full time
CORPORATE TRAVEL AGENT / SUPERHERO NEEDED (Cape and tights optional) We’re looking for a few great agents who embrace technology and aren’t afraid of online bookings.  We love online bookings!  We process more online every year - but when the weather is rotten and time is running short, every traveler needs a good travel agent.  That’s why we’re still hiring agents, and growing 20% each year.   Nearly all our agents work from home, and you will too.  Our technology allows you to work from home while still being connected to your supervisor, your co-workers, and *hundreds* of client accounts, and we’re getting better all the time at making big things feel small and personal.    Sometimes it’s still a bumpy ride, but we’re constantly innovating.  We’re building tomorrow’s agency out of the best agents and technology.  You should be a part of it.   Send us your cover letter and resume, and let’s find out how you can make us even better.   Mission Statement Coordinate the most cost-efficient travel arrangements for team clients, using independent judgment and discretion.  Promote and maintain the highest level of customer service in the industry.   Key Responsibilities ·       Efficiently arrange airline, hotel, car, rail, and ground transportation for both domestic and international reservations through multi-channel platform ·       Assure traveler receives proper travel related services in accordance with company travel policy ·       Assist and educate travelers of passport and visa requirements ·       Diplomatically resolve travel-related issues   Skills & Knowledge ·       Excellent oral and written communication skills, problem solving and interpersonal skills ·       Ability to work with and communicate successfully with a variety of personalities ·       Requires great attention to detail and organizational skills ·       Ability to multi-task and follow-through in an efficient, timely manner ·       Commitment to customer service and satisfaction ·       Self-motivator, who achieves results autonomously or via teamwork ·        Solid knowledge of domestic and international geography ·       Proficiency in Apollo preferred ·       Basic knowledge of Microsoft office suite Tasks (not all inclusive): ·       Research lowest available airline fares ·       Arrange scheduling and ticketing of domestic and international reservations ·       Book hotel and rental car reservations ·       Book rail transportation ·       Organize ground transportation ·       Assist with passports, visas and travel advisories ·       Process new reservations/exchanges/refunds/voids/cancellations ·       Manage queues ·       Monitor status of unused non-refundable tickets ·       Update travel profiles accordingly ·       Handle travel-related discrepancies as needed ·       Assist and provide frequent flyer programs and upgrades for travelers ·       Responsible for keeping current with industry trends, changes, etc. ·       Participate in Team Conference Calls as determined ·       Participate in All Gant Agent Meetings ·       Support Emergency Protocol process to include After Hours queue activity
Gant Travel Remote or Virtual Position
Dec 15, 2016
Full time
Mission Statement The Travel Operations Director will be responsible for a global virtual workforce consisting of travel agents, customer support agents and online support specialists. This leader must embrace innovation and foster a positive and professional work environment through servant leadership. Key Responsibilities Inspires team to provide a “Best in Class” customer experience. Manages Key Performance Metrics for the organization. Manages performance of direct reports (Travel Supervisors) and down line team members (Corporate Travel Consultants, Customer Support Desk Personnel). Provides reporting, analytics and data analysis to organization regarding travel operations. Works directly with account management to manage customer relationships and deliver on contractual obligations. Works directly with support organizations and peers to provide a “Best in Class” customer experience. Ensures proper human resources and company processes and policies are followed. Effectively manages and controls expenses, sets and monitors performance to budget. Ensures proper allocation of expenses on monthly financial reports. Manages change through the development, support, and/or coordination of new process/procedures. Implements company standard operating procedures. Delivers results in all goal areas.• Implements continuous process improvement throughout the operation. Meets/exceeds profit and loss targets. Maximizes profitability while minimizing costs. Meet and exceed customer expectations by managing customer service to agreed-upon levels related to telephone, email, quality, and productivity and by providing value added solutions and recommendations.
Gant Travel Remote or Virtual Position
Dec 12, 2016
Full time
Gant Travel is growing by hundreds of accounts per year. Our Sales and Implementation teams are second to none, and every account they bring in needs to be managed and retained. Can you keep up?We are looking for a new account manager to join the Gant team, make us better, and keep our accounts – both new and seasoned - engaged. With such rapid growth we need proactive people who think fast and work smart. We need people who are adaptable and unstoppable. We need more than just account managers, we need account *maximizers*. At Gant, we help our clients manage the expense and experience of travel. We have the right people, processes, and tools to save our clients money, time, and stress. We need you to carry that message to the right people, make connections and keep them informed, and help them build a better corporate travel program that serves both their travelers and their company.We want you to apply your keen analytical skills and travel industry knowledge to advise, strategize, and optimize our clients’ KPI’s. You will introduce new products and services, connect problems with solutions, and demonstrate ROI. Inside Gant you will be the voice of the customer, helping us close gaps and fine-tune our services.  This will be a remote US based position.  We have the fire hose ready. How thirsty are you? Send us your cover letter and resume and let’s get growing. Required Skills: Strong communication and presentation skills, both written and verbal Familiarity with online travel and CRM tools to include Concur and Salesforce Proficiency in MS Office programs Working knowledge of business travel technologies, tools and processes Ability to thrive in a fast-paced, detail-oriented, deadline-driven environment Innovative problem-solving and decision-making mindset Project management skills Required Experience/Education Bachelor’s degree Minimum of 5 years corporate travel account management experience or similar position (corporate travel buyer, corporate meeting planning, etc)