To effectively, coherently and expeditiously manage the implementation & on-boarding process of the Company’s new accounts including the deployment of online booking platforms.
Cain Travel is looking for a professional, technically inclined individual, preferably in the travel industry to support the implementation and on-boarding processes of our new accounts. The ideal candidate has a strong customer service disposition with excellent verbal & written communication skills to effectively communicate with the client.
Title: Implementation Specialist
The ideal candidate is a highly motivated, outgoing & confident individual. The candidate must have strong verbal and written communication skills and is self-driven, dedicated, a quick learner, well-organized and possess uncompromising integrity.
Strong communication skills required. The ideal candidate will have experience with Concur and/or Deem, effective time management and prioritization skills.
This is a hands-on position that will play a critical role in welcoming a new account to the Company. This position will require the ability to successfully manage schedules, meet milestones & complete deliverables as required within the implementation process.
Responsibilities • Oversee & manage multiple concurrent, complex multi-phased implementations on a regular basis • Assist the new client with the development of an implementation project plan. • Develop and maintain strong functional and technical product knowledge • Gather functional, business & travel policy requirements from client to design & configure the OBT being utilized by the client to ensure a successful launch. • Effectively communicate/document with both the new customer and the internal Cain team • Provide consultative expertise to the client, including guiding clients through key decisions and trade-offs to maintain implementation timelines. • Awareness of the effects of the implementation on the client side (users, suppliers, GDS, etc). • Lead client & internal training – design and conduct sessions both remote and, where needed, on-site • Written and verbal correspondence with our clients and staff • Return of all phone calls/emails in an efficient and timely manner – ideally within 1 hour • Adhere to all Company policies as stated in the Company manual • Actively train & support new employees entering similar roles • Travel may be required (+/- 10% of the time)
This full-time position will initially be based in one of our Boulder, Colorado locations and will report to the Manager of Account Services.