2 job(s) at Agent24, Inc.
Denver Colorado area
Corporate Travel Manager
Manages the day to day operation of a top corporate account. Evaluates work flow processes on all platforms to ensure productivity and performance standards are being met. Manages client relationship to grow and support current business. Responsible for managing productivity, quality and performance goals for direct reports.
Manage dedicated account functions to include people management and processes
Serve as a liaison between the account/s and agent24
Conduct visits with existing top accounts meeting with VPs, and travel management team to assure that client expectations are being met
Interview and hire call center staff
Responsible for performance reviews
Bi-weekly or ad hoc meetings with account
Analyzes call center production performance data for trends and areas of opportunity
Monitor calls and provide coaching for continual improvement
Ensure compliance and develop feedback systems to promote individual success of front-line agents
Coordinate with entire Operations Team to include training, account management, workforce management, customer service and sales to ensure client satisfaction
Implement strategies to improve efficiency
Assist with coordination the management of training events
Review escalated customer service issues and provide solutions
Effective problem solving skills used to identify and resolve day-to-day operation and employee relations problems
3-5 years Corporate Travel Management experience
Excellent interpersonal skills with ability to build solid professional relationships
Excellent verbal and written skills
Excellent time management and organizational skills with ability to juggle multiple priorities and meet deadlines
Strong travel management/supervisory background in order to effectively handle escalated customer service issues
Professional extroverted demeanor able to work in a remote diverse team environment
GDS system experience required
Ability to adapt to rapidly changing situations, such as fluctuations in volumes, shifts, staff and special projects
Ability to manage a remote workforce This is a Monday through Friday day position, however flexibility is required as we are a 24/7 operation.
Lafayette, CO, USA
Agent24, Inc., is currently hiring Sabre agents to join our team. We currently have openings for corporate agents to join our successful remote agent workforce as a dedicated agent for a large account. Agents will process incoming calls and emails from corporate accounts requiring changes to existing reservations or to book new reservations. Candidates must have the ability to problem solve, work independently, offer exemplary customer service skills, and follow corporate accounts policies and procedures.