The Society of Int'l Railway Travelers Louisville, KY, United States
Oct 19, 2016Full time
We are The Society of International Railway Travelers®, a Virtuoso agency specializing in worldwide luxury train travel. Our small-office environment is fast-paced and demanding, yet highly rewarding. We’re seeking a full-time Executive Assistant / Office Manager. If you show sufficient aptitude and interest, we’ll train you to graduate into a successful Virtuoso travel advisor. Duties: Communications: Answer telephone and direct calls to appropriate staff, take messages; answer emails in a timely and professional manner; learn our products thoroughly in order to answer these queries. Regularly check our voice mail. Open and distribute postal mail. Office management: Keep track of office supplies and order replacement items for printer, fax machine, postage meter, etc. Database management: Maintain our customer/prospect database. This includes correctly entering names, addresses, and other marketing information. Keep track of client dates of birth, passport numbers, credit card numbers, arrival/departure flight information, record locator numbers, etc. Travel Bookings: Make simple bookings at hotels for accommodation and transfers as directed by senior staff; Other duties: Assist with preparing final documents to send to clients before their trips. Communicate with suppliers regarding our clients’ needs and requests. Luxury Travel Agent Trainee: After 6 months on the job as administrative assistant and with the approval of senior staff, the successful candidate may begin training as a luxury travel agent. Initially this will consist of online training and webinars and additional training in the office. Eventually, trainee will be enrolled in specialized training as a Virutoso ® luxury travel agent. Provided this is successful, the trainee may participate in study tours on luxury trains. Job Requirements: Bachelor’s degree from an accredited college or university; Excellent English communication skills (written and verbal); A precise attention to detail; The people skills required to courteously and professionally interact with customers, suppliers and co-workers. Successful candidate will be kind, optimistic, intellectually curious, empathetic and have a strong work ethic. Please contact Owen Hardy by email only (firstname.lastname@example.org) for a more detailed job description, requirements and benefits. In addition to your resume, please attach to your email a one-page cover letter explaining why you would like to work for The Society of International Railway Travelers.