This is the final overview of our 2017 Employee/Job Seeker Survey. We’d like to move through the balance of information with comparing from 2016 to 2017.
We will start with responses as it reflects the information collected on the amount of time travel professionals have reported being unemployed.
Length of Unemployment
We can clearly see a growth for corporate agents in Unemployment of Less than a month, up 10% from 2016’s 6% reported figure, as well as precipitous drop for Leisure Agents unemployed for more than a year, dropping from the 60% for 2016’s report to a more reasonable 31% in 2017 Leisure Agent responses. We also see a drop in 1-6 months unemployment, down to 37% of surveyed agents, from 2016’s 40%
This flows with a spike in Corporate Agents reporting unemployment lengths of a year or more, moving from 20% to a larger 44% of surveyed agents.
We’d also like to include an update regarding satisfaction in the Travel Industry, especially considering how much we changed metrics between 2016 and 2017:
How Satisfied are you with your job?
We can see a vastly different picture already, with satisfaction levels on the higher end of the spectrum being noticeably larger, Corporate Travel Agents being the biggest standout, with this year’s ‘very satisfied’ metric currently parsed at 18%, and last year’s analog of ‘well above average’ being parsed at a mere 9%.
Next, we’d like to take a look at how composition has changed from 2016 to 2017 regarding how many agents work as virtual, onsite, or both.
Do you work in a Virtual environment, Office Environment or both?
We can see from the charts that while numbers have shifted a bit, their overall composition is similar to last year’s reported numbers.
Over all, we see a growth of 11% from all agents, who report that they work in both a virtual and office environment, with purely office based agents shrinking 10%, and purely virtual agents shrinking around 2.5%.
As we drill down into the Leisure/Corporate divide, we see growth of around 6% for Corporate agents who work in both mediums, with Office and Virtual shrinking by around 2% for purely virtual Corporate agents and 6% for purely office based corporate agents.
On the Leisure side, we have a similar picture, with agents who report working in both mediums being static, Office-based workers having shrunk from 63% to 44%, and purely virtual agents dropping around .5% between 2017 and 2016. It shows, if anything, being able to transition between the Virtual and Office world is becoming more and more required as the two worlds increasingly interweave.
Next, we’ve focused on the question how how long a respondent has been in the travel industry. Our results are as follows:
How Long Have You Been In The Travel Industry?
Since we restructured metrics between 2017 and 2016, there’s a slight difference, as we did not measure 21+ years in 2016. We can see that between 2016 and 2017, the largest shift in numbers happened in Leisure agents of 11-20 years in the Travel Industry, with 22.67% responding in that bracket in 2016, down to 10.57% reporting to be part of that bracket in 2017. We can see this reflected in the general portion as well, with a drop of 11.94% from 2016’s 11-20 year range of 24.60%, to 2017’s response of 12.66%. While the new outliers are not significant enough to make up for this shift, we’re intrigued as to what the numbers could mean in the long term for the Travel Industry.
We hope you’ve enjoyed this year’s highlights of the survey, especially when contrasted with 2016’s results. We look forward to crafting 2018’s survey to continue tracking the Travel industry’s growth.