Employee Satisfaction in the Travel Industry

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Hot Travel Jobs conducts a yearly survey for Job-Seekers/Employees to get a perspective on their compensation as well as job experiences.

Over 700 Travel Professional took part in the 2016 survey, giving us amazing insight to the vitality of the Travel Industry.  As one of our questions, we gauged satisfaction with the following;

  • Benefits
  • Work Hours
  • Training
  • Company outlook & Health
  • Advancement opportunities
  • Familiarization trips

Our goal was to review the incidental items, besides compensation.   Across the board, Corporate Travel Managers have a more positive outlook on their companies and careers, in keeping with the specialized and unique nature of their positions.  Leisure and Corporate Agents show greater parity in all fields but benefits and company health, with Leisure Agents finding far less overall satisfaction with what they’re currently offered or see.  Due to the somewhat more uneven nature of Leisure Sales, agents are more likely to have a critical eye when viewing the future of their current employer.

The breakdown proceeds as follows for the question, How Satisfied are you with the following?

 

Benefits
Corporate Agents CTM Leisure Agents
Above Average 20% 35% 17%
Average 43% 35% 28%
Below Average 14% 11% 21%
Do not utilize 06% 05% 13%
Well Above Average 06% 06% 06%
Well Below Average 10% 08% 14%

 

Work Hours
Corporate Agents CTM Leisure Agents
Above Average 20% 30% 27%
Average 56% 20% 50%
Below Average 10% 05% 08%
Do not utilize 02% 03% 05%
Well Above Average 08% 05% 07%
Well Below Average 05% 06% 02%

 

Training
Corporate Agents CTM Leisure Agents
Above Average 16% 11% 19%
Average 35% 33% 35%
Below Average 18% 22% 15%
Do not utilize 05% 03% 07%
Well Above Average 09% 10% 09%
Well Below Average 17% 21% 15%

 

Company outlook & Health
Corporate Agents CTM Leisure Agents
Above Average 25% 35% 30%
Average 42% 32% 33%
Below Average 08% 14% 16%
Do not utilize 05% 02% 09%
Well Above Average 15% 16% 10%
Well Below Average 04% 02% 07%

 

 Advancement opportunities
Corporate Agents CTM Leisure Agents
Above Average 11% 10% 10%
Average 32% 29% 26%
Below Average 21% 27% 22%
Do not utilize 07% 10% 08%
Well Above Average 04% 05% 09%
Well Below Average 24% 19% 41%

 

 Familiarization trips
Corporate Agents CTM Leisure Agents
Above Average 05% 03% 14%
Average 15% 13% 25%
Below Average 15% 17% 15%
Do not utilize 22% 41% 18%
Well Above Average 04% 03% 07%
Well Below Average 41% 19% 21%