Personnel Travel Consultants
Norfolk, VA, USA
The Strategic Account Manager will serve as a Trusted Advisor to a portfolio of key accounts. The Strategic Account Manager will drive highly customized solutions and offerings to add greater value to their client base. They will focus on revenue generation by up selling solutions to fill a client need. In addition, they will position themselves within the client by developing multiple relationships to stay abreast of threats and opportunities for The Company.
Strategize ways to broaden the Company’s business relationships and drive client loyalty in a partnership culture
Represent the Company brand through interactions with all key internal and external stakeholders. Represent department during new sales process on selected key prospects
Ability to have tough and honest conversations with external and internal stakeholders
Proactively looks for objections and becomes the conduit to find solutions
Know your client better than your client contact
Create a “win-win” team approach to solve client issues
Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client need
Interprets contracts and provides guidance to internal stakeholders to meet client SLA’s while staying in scope of deliverables
Proven negotiation skills that delivers value to the client while achieving or exceeding The Company’s corporate goals
Creates annual business plans with customers that are measurable and tracks progress to goals
Develop and maintains professional working relationship with managers and staff to ensure maximum cooperation and achievement of service standards. Meet on a regularly scheduled basis to ensure all stakeholders stay connected to customer
Promote the team approach to meeting client needs and/or providing service correction
Position the Company brand with industry suppliers and develop strong relationships for the benefit of the client and The Company
Work across department lines and represent client while understanding the internal constraints of priorities in other areas
Travel Account Management experience
Strong understanding of financial travel program drivers
Strong written and verbal communication skills
Ability to travel 30% of time
Personnel Travel Consultants
Washington, DC, USA
Looking for an Experienced Worldspan Travel Consultant in the Washington DC Area,
Serve as a travel expert and professional guide for contracted government agency employees
Create domestic and international travel arrangements, adhering to government travel regulations.
Advises clients of international travel requirements such as visas, passports, etc.
Strong working knowledge and understanding of international pricing rules and procedures.
Resolve travel inquiries, customer problems and complaints with the highest level of customer service.
Assumes other duties and responsibilities not specifically outlined herein.
Current Worldspan experience
Strong International Reservations
Be familiar with Online Booking Tools
Have excellent communication skills in writing and speaking.
Must be highly organized and book a high volume of reservations.
Must be adaptable to new technologies.
Must have a proven track record with stable and consistent resume.
Great work ethic and highly responsible.
Articulate & attention to detail
Virginia Beach, VA, USA
Travel Leaders of Virginia Beach is seeking an experienced Vacation Travel Specialist with exceptional customer service and sales experience to join our team. We have been providing superior “High Touch” travel services to the Hampton Roads area since 1988. This is an excellent opportunity to join a dynamic and experienced team of agents. If you are passionate about travel and are looking to join the leading agency in Hampton Roads, please submit a cover letter and resume. This is an in-office position . Visit us at http://vabeachva.vacation.travelleaders.com/
Plan itineraries, book tickets and arrange accommodations along with other travel services
Provide customers with educational materials containing travel information
Compute cost and collect payment of travel and accommodations
Maintain knowledge of airline rules and regulations; and all travel policies and procedures
Research and provide solutions to travel-related problems clients may experience
Build a clientele of new and repeat business
Meet sales goals
Provide excellent customer service to all internal and external clients
Make professional and accurate business travel arrangements for our corporate accounts including air, car, and hotel and ground transportation in a non-scripted environment in Apollo.
Follow company procedures, account guidelines and superior customer service standards with the ability to build a PNR, read Bars and Profiles accurately, complete ticketing including fill-in format multi-segment international ticketing with contracts, do exchanges with and without ARNE, able to book cars and hotels in Apollo.
Can invoice TUR, Non-ARC and hotel and limo segments when required.
Understand the difference between being a consultant and an agent. Able to offer suggestions, alternatives and think creatively to provide the client the best travel experience.
Manage and complete ticketing from online queues
All other tasks as needed
5 years of corporate travel experience. Apollo preferred with current corporate travel
experience highly preferred.
Ability to perform in a fast-paced environment.
Flexible in shift requirements. This is maybe an overnight/weekend position
Use proper English for spoken and written communication.
Able to prioritize work and remain calm and efficient.
Enjoy working and supporting a team environment.
Ability to work independently and problem solve without supervision